Twilio SMS Provider Integration

Log in to HubNest Console → Integrations at https://app.hubnest.io/developer/integrations. Filter by SMS channel. Find Twilio SMS Gateway, MSG91, Gupshup, or Kaleyra, then click CONNECT.

Click CONNECT button under Twilio SMS Gateway or MSG91

Choose your billing & routing preference in the popup modal:

Select Use HubNest Master Account OR Manual Integration

• Use HubNest Master Account: Route instantly via HubNest central telecom contracts with prepaid wallet billing.
• Manual Integration (Custom API Key): Directly connect your own provider Account SID and Auth Token.

Fill in your Twilio Account SID (AC...), Auth Token, Sender From Phone Number (+1234567890), and Failover Priority Rank (1 - Primary Routing Target). Click Test Connection then Save Config.

Fill Twilio Account SID, Auth Token, From Number & Priority Rank

Open Channels → SMS Gateway to view live dispatch metrics, Carrier Success Rate (100.0%), Link Click Rate (8.2%), outbound traffic line charts, and interactive delivery donut share.

Monitor Telemetry, Carrier Success Rate (100%), and Donut chart

• Tracks Total SMS Dispatch, Successful Delivery, and Delivery Failures.
• Carrier Success Rate target >= 98%.
• Connected to Live Gateway status badge.

Click "Individual Send" tab. Enter Target Contact phone number (e.g. 9696232482), select Sender ID (HNESTG), and enter registered 19-digit DLT Template ID for TRAI India compliance. Type your message body or select a template.

Fill Target Phone Number, Sender ID (HNESTG), DLT Template ID & Message Body

Review the Live Channel Preview on the right sidebar showing Sender ID (HNESTG) and character segment limits (160 chars = 1 segment). Select "Send Now" and click "Send Message" to dispatch.

Check Live Channel Preview (Sender ID: HNESTG), select Send Now & click Send Message

Go to Channels → SMS → Bulk Campaigns tab. Review past dispatched campaigns (e.g. Bulk_test, hiou, uphills) with delivered/failed counts (5 Delivered / 0 Failed), completed status, and VIEW REPORT actions. Click "+ Create Bulk SMS Campaign" to launch the campaign wizard.

View Dispatched Campaigns table, delivery status & click + Create Bulk SMS Campaign button

In Step 1 of the Campaign Wizard: Enter your campaign name (e.g. Testing_Fase-) and drag-and-drop your recipient CSV file. The preview table auto-detects contact list data (e.g. 5 Contacts: Test User 1, 2, 3, 4).

Enter Campaign Name & drag-and-drop recipient CSV file

In Step 2 of the Campaign Wizard: Select your registered message template card (e.g. __product_launch__feature_announcement - MARKETING). Click Next > to proceed.

Select registered message template & click Next >

In Step 3 of the Campaign Wizard: Toggle "Exclude Opt-Out Registry Subscribers" to automatically exclude blacklisted recipients. Check "Policy Declaration Confirmation" to confirm compliance with carrier regulations.

Enable Exclude Opt-Out Registry Subscribers & confirm policy declaration

In Step 4 of the Campaign Wizard: Choose execution timing mode — "Send Now" for instant broadcast queueing or "Schedule for Later" for automated future dispatch.

Choose Send Now OR Schedule for Later & click Next >

In Step 5 of the Campaign Wizard: Review campaign settings (Outbound Queue: 5 Recipients, Template Chosen, Est. Cost: ₹1, Available Wallet: ₹49.95). Click "Send to Full List" or "Send to Test Batch (First 50 only)" to launch live broadcast.

Review Testing Safeguards, Cost Estimates, and click Send to Full List