WhatsApp Business Cloud API Integration

Log in to HubNest Console → Integrations at https://app.hubnest.io/developer/integrations. Filter by WhatsApp channel. Find Meta WhatsApp Cloud API or Gupshup WhatsApp, then click CONNECT.

Click CONNECT button under Meta WhatsApp Cloud API

Choose your billing & routing preference in the popup modal:

Select Use HubNest Master Account OR Manual Integration

• Use HubNest Master Account: Route instantly via HubNest central Meta WABA contracts with prepaid wallet billing.
• Manual Integration (Custom API Key): Directly connect your own Meta System User Access Token and Phone Number ID.

Click "Connect WhatsApp Business Account" to launch Meta Embedded Signup v4. Authorize your WABA without manual token exchanges.

Click Connect WhatsApp Business Account to launch Meta OAuth popup

If configuring manually: Fill in your Meta Permanent System User Access Token, Phone Number ID (numeric), and WhatsApp Business Account ID (WABA ID). Click Test Connection then Save Config.

Fill Permanent Access Token, Phone Number ID & WABA ID

Open Channels → WhatsApp Gateway to view live dispatch metrics, Delivery Success Rate (100.0%), Interactive Click Rate (28.4%), telemetry line charts, and interactive delivery donut share.

Monitor WhatsApp Telemetry, Delivery SLA (100%), and Click Rate (28.4%)

• Tracks Total WhatsApp Sent, Successful Delivery, and Delivery Failures.
• Interactive Click Rate target >= 25%.
• Connected to Live Gateway status badge.

Click "Individual Send" tab. Fill Target Contact phone number, select WhatsApp Template or Freeform Custom Mode, attach Media Header (image/video/document URL), add up to 3 Quick Reply Buttons (e.g. Unsubscribe), and type your message body. View the live green chat bubble preview on the right sidebar.

Fill Target Phone, Select Template, Add Quick Reply Buttons & preview Chat Bubble

Select execution timing mode ("Send Now" vs "Schedule Send") and click "Send Message" to dispatch your WhatsApp notification immediately.

Select Send Now & click Send Message button

Go to Channels → WhatsApp → Bulk Campaigns tab. Review past dispatched campaigns (e.g. July Product Catalog Launch, Security Access Recall Test) with delivered/failed counts (442 Delivered / 8 Failed), Read Rate (88%), Click Rate (40%), and VIEW REPORT actions. Click "+ Create Bulk WhatsApp Campaign" to launch the campaign wizard.

View Dispatched Campaigns table, Read Rate (88%) & click + Create Bulk WhatsApp Campaign button

In Step 1 of the Campaign Wizard: Enter your campaign name (e.g. whatapp_test) and drag-and-drop your recipient CSV file. The preview table auto-detects contact list data (e.g. 5 Contacts: Test User 1, 2, 3, 4).

Enter Campaign Name & drag-and-drop recipient CSV file

In Step 2 of the Campaign Wizard: Select your registered WhatsApp message template card (e.g. __product_launch__feature_announcement - TRANSACTIONAL). Click Next > to proceed.

Select registered message template & click Next >

In Step 3 of the Campaign Wizard: Toggle "Exclude Opt-Out Registry Subscribers" to automatically exclude blacklisted WhatsApp numbers. Check "Policy Declaration Confirmation" to confirm compliance with Meta WhatsApp carrier regulations.

Enable Exclude Opt-Out Registry Subscribers & confirm policy declaration

In Step 4 of the Campaign Wizard: Choose execution timing mode — "Send Now" for instant broadcast queueing or "Schedule for Later" for automated future dispatch.

Choose Send Now OR Schedule for Later & click Next >

In Step 5 of the Campaign Wizard: Review campaign settings (Outbound Queue: 5 Recipients, Template Chosen: __product_launch__feature_announcement, Est. Cost: ₹1.75, Available Wallet: ₹49.95). Click "Send to Full List" or "Send to Test Batch (First 50 only)" to launch live broadcast.

Review Testing Safeguards, Cost Estimates, and click Send to Full List